|
By Edward Alden Published: July 1 2004 21:14 | Last Updated: July 1 2004 21:14
The International Consumer Electronics show held each year in Las Vegas is the biggest event of its kind, attracting more than 130,000 visitors who come to see and buy the latest in flat screens, hand-held personal computers and CD players. Nearly 20,000 of those arrive from abroad, representing a big potential market for US electronics companies.
But this year, more than one in five of the potential overseas customers did not make it because they could not get a visa to travel to the US, according to a study by the US Consumer Electronics Association. Almost 60 per cent of the international visitors who required visas said they faced difficulties.
Gary Shapiro, president of the association, says the cost of such lost opportunities is enormous. "This occurs even if they have been repeat business visitors to the US who have not violated our immigration policies or laws," he says. "The result is lost business opportunities for tens of thousands of entrepreneurial American companies."
Electronics companies are not alone in their complaints. At the China Textile and Apparel trade show in New York two weeks ago, a third of the booths were empty. Chinese officials said that nearly half the 420 Chinese executives who applied for visas to show their products at the event were turned down. Before 2001, more than 80 per cent of visa applicants for the same event were approved.
"A lot of these people went for their consulate interviews and they were rejected with no explanations whatsoever," says Richard Gould of Specialty Trade Shows, who co-organised the event with Chinese textile organisations. "It's really an enigma to us."
Visa restrictions designed to stop terrorists entering the US nearly claimed an unlikely victim last year: Ahn Shi-hyun, one of South Korea's most promising young women golfers. Read
Nearly three years after the September 11 attacks, US companies are complaining that the cost of border measures aimed at keeping terrorists out of the country is becoming unacceptably high. A coalition of US business groups has released a survey estimating that US manufacturing companies have lost as much as $30bn over the past two years as a result of visa delays that have kept foreign buyers out of the US and prevented companies from moving employees efficiently. That follows similar complaints from universities, hospitals and the US tourist industry, all of which say they have been badly hurt by new security procedures.
"The changes since September 11 have had a huge impact on our clients," says Elizabeth Stern, who heads the business immigration group at Shaw Pittman, a law firm in Washington. "There has always been a tension between business needs and security policies. But that has now become a very significant gap."
Few deny the importance of better border controls. None of the September 11 hijackers who came to the US had properly filled out a visa application, at least 13 were never interviewed by US consular officers, and three had remained in the country long after their visas had expired.
The report last month of the bipartisan commission investigating the plot revealed how critical border considerations had been in al-Qaeda's planning. The plot's earliest leaders - Khalid al Mihdhar and Nawaf al Hazmi - were named because they already possessed US visas. Most of the hijackers were Saudi citizens because it was easier for them to get US visas.
But the costs of securing the border have also been immense. At a conference organised in June by the US commerce department, foreign business travellers complained bitterly about what they say is the increasingly unfriendly face that the US presents to those who want to travel there. Many say they are inclined to do business elsewhere if they have the choice. "This has put US companies at a tremendous disadvantage compared to foreign companies," says Lynn Shotwell, legal counsel for the American Council on International Personnel.
US government officials acknowledge that many problems emerged after September 11 as Washington tried to plug the holes in the border. Stung by the revelations over the lax treatment of visa applications for some of the hijackers, the State Department ordered mandatory background checks on more than 200,000 potential travellers annually to the US, and began requiring personal interviews at embassies for all visa applicants. The new requirements affected not only travellers from Arab and Muslim countries, but also Chinese, Indians, Russians and others who were studying or doing business in a wide range of fields deemed sensitive to national security, such as aerospace, chemicals, biotechnology and advanced computers.
The result was enormous delays that left some would-be visitors waiting months for their applications to be decided. Visa applications to the US dropped precipitously as stories spread worldwide of how hard it had become to get permission to visit the US. "Basically the whole system broke down," admits Janice Jacobs, deputy assistant secretary of state for consular affairs.
The complaints have been wide-ranging. Boeing, the aircraft maker, has faced numerous hurdles getting visas for foreign pilots to train on its aircraft before they are delivered to overseas companies. US machine tool makers have lost sales because Chinese buyers are not allowed into the US to inspect the products. Amway, the US direct marketing group, moved its 2004 convention from Los Angeles to Japan because of the difficulty of securing visas for the 8,000 Korean participants (see below). The loss to the US economy from this was $18m.

Larger companies have made significant adjustments to accommodate the delays and difficulties in obtaining visas for employees and customers. "We've gotten much better at planning ahead because we have to," says Michael Rosenfeld, executive counsel for Walt Disney. He says that the company has on several occasions run into problems, even in the case of high-profile actors. "Whether you're a movie star or a computer programmer, they're running everyone through the same security checks," adds Mr Rosenfeld.
Nearly three-quarters of the companies sampled in the business groups' survey had experienced problems processing business visas, while 60 per cent said they had suffered some material costs due to the delays. A slim majority of the companies surveyed said the problems were worse now than a year ago.
US officials say that perception belies the improvements they have made. Average waiting times for visa applicants have fallen from 67 days in 2002 to 30 days or less in 2004 as the government has increased resources to clear the backlog. Overall visa applications were up 12.6 per cent in the first five months of this year and business and tourist visas were up 23 per cent.
But the efforts to cut back on delays are intended largely as stop-gap measures. Washington is hoping that technology will allow it to find the still elusive balance between security and openness. The long-term plan is to move from an archaic system that relied on occasional face-to-face interviews or random background checks to the creation of a "virtual border" that will use advanced information technologies to identify risks with more precision and thoroughness.
"We are about halfway through the revolutionary changes that are possible in determining how a traveller is admitted to our country," says Stewart Verdery, assistant secretary for policy and planning in the Department of Homeland Security, who has overall responsibility for border controls.
The first elements of that new system, known as US-Visit, are already in place. Since January, all visa-holders arriving at US airports have had their photographs and fingerprints taken before entering the country. The information is checked against both terrorist and criminal watch lists. The initial efforts have been surprisingly successful, and have not resulted in significant delays. US officials say that the additional time needed for each individual is about 15 seconds.
From September, all travellers from Europe, Japan and other countries where visas are not required will also have to give fingerprints and photographs. By the end of this year, the US wants to have in place similar checks at the 50 busiest land borders.
By the end of 2005, the goal is to create a comprehensive system of exit controls as well, so that the US will not only know when visitors arrive, but whether they have left in the time authorised by their visas. In addition, the US is pressing other countries to adopt biometric passports - passports with the holder's fingerprint encoded in the document as a way to prevent fraudulent use. Over time, Washington wants to build up profiles of foreign travellers that will allow authorities to perform more sophisticated risk assessments and make decisions more rapidly about who should be allowed in and who should be turned away.
Mr Verdery says that, as the new systems are put into place, many of the time-consuming background checks can be phased out. The US-Visit scheme has also allowed the US to end a controversial temporary programme that required fingerprints only of visitors from Muslim countries. He says improvements in biometric identification, the consolidation of US terrorist watch lists and the sharing of data within the US government and with foreign governments "are making it much more likely we're going to be able to identify a terrorist or a criminal, and as these develop the need for more omnibus policies should subside". He says: "We're trying to go to a more individualised view, and it's the biometrics that will allow us to do that."
Homeland security officials say that the goal of the new technologies is not to find the balance between security and openness but to make the choice obsolete. "It's not about achieving a balance. It's about accomplishing both of those goals at the same time," says Jim Williams, director of US-Visit. He argues that the improvements in technology will make the country more secure while reducing the likelihood of targeting innocent people. "Good people are hurt when we do not share information," he says, citing the recent case of a high-ranking Mexican car industry executive who had his visa confiscated by US border officials when his name, a common one, matched against US watch lists. If the US had a comprehensive biometric database, he says, "this would not have happened".
Even critics of the new US border control measures agree that technological solutions are likely to be the only way to enhance security without causing severe economic disruption. But there are fears that the costs could increase further before Washington gets the new system right.
The system has yet to operate during the busy summer travel season, yet by December is to be extended to the land borders, which handle 80 per cent of travellers to the US. The technology also remains unproven on the scale in which Washington hopes to deploy it. The homeland security department awarded a contract - worth up to $10bn - to a team led by Accenture to help design, implement and support the final system. "This is an open-ended, ill-defined government contract that is huge in size," says David Garrity, director of research for Caris and Company.
Business leaders along the huge US-Mexico border argue that the system will be unworkable on that scale and could cripple cross-border business. Gerry Schwebel, vice-president of the International Bank of Commerce in Laredo, Texas, says that about 700,000 vehicles cross into the US each month at the port of Laredo, and that even a 15-second delay in processing each entry could result in massive backlogs.
He has not been persuaded by the arguments of Washington officials that technology will be the answer. "The basic message we're getting is 'trust us and please do not rock the boat'. I can't take that chance." Mr Schwebel was recently accompanied on a flight from Mexico to the US by a Mexican businessman who was a frequent US traveller. When they arrived, his friend was fingerprinted and photographed, and three times the computer rejected his entry. Finally, the puzzled border official shut down and re-booted the computer. It worked properly at the fourth attempt.
Mr Schwebel notes sourly: "That's the technology we're relying on."
...........................................................................................................................................
Red carpet rolled up for South Koreans By Andrew Ward
Visa restrictions designed to stop terrorists entering the US nearly claimed an unlikely victim last year: Ahn Shi-hyun, one of South Korea's most promising young women golfers.
The 19-year-old almost missed a prestigious tournament in Alabama because her invitation to play came too late for her to obtain a visa. Fortunately, the US embassy in Seoul agreed to rush through Ms Ahn's application. For thousands of other frustrated South Koreans, however, there is no short cut to the protracted and often humiliating process of securing permission to visit the Land of the Free.
Among the victims are the business travellers and tourists that help make South Korea one of the US's biggest economic partners and strongest allies, with two-way trade last year of almost $60bn. William Oberlin, president of the American Chamber of Commerce in Korea, told a committee of senators last year that visa restrictions were damaging ties between the two countries. South Korean business leaders, he said, were "beginning to question whether America truly wants their business".
As the fifth-largest source of visitors to the US, South Korea has been among the countries worst hit by tougher visa rules introduced after the September 11 2001 terrorist attacks. Unlike citizens of the UK, Japan, Germany and France, South Koreans need a visa to go the US. As a result, the American embassy in Seoul handle s more visa applications than any other US mission in the world.
Before September 11, it took two to five days to obtain a visa in Seoul. Since then, the wait has ballooned to between one and two months. The delays worsened last year, when the proportion of visa applicants having to take personal interviews rose from 35 per cent to 70 per cent
Mr Oberlin believes the $20bn that South Korean tourists spend in the US each year is at "significant risk" as Koreans balk at the bothersome procedures they are put through. "Travel agents tell us America is an increasingly difficult destination to sell," he told senators. "Where other countries seem to be rolling out the red carpet, . . . the welcome mat for America is looking very frayed."
The number of South Koreans studying in the US is also down, with universities in other English-speaking countries, such as the UK, Canada and Australia, the grateful beneficiaries of America's lost tuition fees.
However, the biggest concern is the impact on business. According to Mr Oberlin, a leading US technology company nearly lost a multi-million-dollar contract b ecause processing visa applications by representatives of its South Korean client took eight weeks. A top US financial institution also told him that international clients were increasingly requesting meetings in London or Frankfurt rather than the US to avoid visa problems.
The obstacles faced by South Korean visitors to the US are all the more perplexing since the country is among Washington's strongest military allies and a supporter of its war against terrorism. As one of the world's most homogenous nations, without any terrorist group known to be operating on its soil, South Korea and its people would rank near the bottom of any list of threats to the US.
Mr Oberlin told senators that the case exposed the weaknesses of an inflexible visa policy that treats every visitor as a potential terrorist. He said: "The reality in Korea is that due to increased security and a 'one size fits all approach' we are losing business, we are losing tourists, we are losing students and more importantly, we are losing friends and influence at a time when America can ill afford the loss."
|